Reporting to the Teller Supervisor; the successful applicant will be responsible for: 

Responsibilities and Duties

1. Ensuring that all transactions are correctly posted to the Members Account.

2. Promoting the Credit Union’s products and services.

3. Balancing Cheque totals with the core banking system and attaching relevant documentation before passing to Teller Supervisor for checking within the stipulated timeframe and guidelines.

4. Balancing cash and populating Cash Balance in the core banking system ensuring that all documentation (withdrawal/lodgement slips, etc..) is attached to the generated report(s) before check off by the designated Officer. 

5. Respond to Member/contacts queries or complaints with the aim of providing a solution or making the necessary referral that will enhance customer satisfaction.

6. Operating a teller window to serve the Credit Union’s Members by: 

• balancing cash, cheques, and transactions daily

• accepting payments for all loans

• accepting deposits and dispensing withdrawals whilst ensuring proper verification and authorization of all transactions

• prepare and disburse Gateway loan within shares

• process cheque disbursements as necessary

• process transfer transactions

• Update members' accounts with relevant information accordingly to Credit Union KYC Policy

• Update member book as per transactions done

Perform any other related duties as may be required