Join the Gateway team! We have a job opening for an Application Specialist in the IT Department
JOB SPECIFICATION
Position overview:
Under the direction of the IT Manager, the Application Specialist is responsible for the testing, training
and implementation of all applications the credit union may invest in.
Core Functions:
The incumbent is responsible for:
1. Understanding all applications systems; conducting analysis and documenting user
requirements specification for application.
2. Testing and troubleshooting all programs used by the Credit Union.
3. Consulting with users to gain an understanding of needed changes or modifications of existing programs. Resolves issues of program intent, data input, output requirements, and inclusion of internal checks and controls.
4. Assisting in the preparation, facilitation, and delivery of appropriate training in the use of application systems.
5. Producing user guides/help documentation.
7. Provide end-user support of core banking applications and other applications used by the credit union.
8. Prepare reports for the various departments using SQL (MS Access)
MINIMUM REQUIREMENTS
(a) Qualifications and Experience
• Associate Degree in Management Information Systems;
And
Microsoft Certified Professional
And
Introduction to cybersecurity
And\Or
At least five (5) years experience working with enterprise applications
(b) Required Skills and Specialised Techniques
Experience working with relational databases to include MSQL & MySQL;
Experience with using Systems Documentation Tools;
Assists in system analysis and requirements specification documentation;
Good analytical, troubleshooting, and problem-solving ability;
Ability to effectively communicate verbally and written;
Experience working with Credit Union banking platforms
Experience in identifying security threats using establish tools and methods
JOB DESCRIPTION
Special Conditions Associated With The Job:
Required to work beyond normal working hours.
REPORTING RELATIONSHIPS
Reports to: IT Manager
Nature of Supervision Received: Direct
Supervision Given To:
(a) Directly - N/A
(b) Indirectly - N/A
Liaises With:
Internally: All staff
Externally: Web-host Provider
Software and Hardware Suppliers/Providers
RESPONSIBILITIES AND DUTIES
APPLICATION SPECIALIST
1. Conducts analysis and documenting user requirement specification for application software.
2. Consult with users to gain an understanding of needed changes or modifications of existing programs.
Resolves issues of program intent, data input, output requirements, and inclusion of internal checks and controls.
3. Liaise with software providers to ensure change requests are communicated in a timely manner, and that same is corrected accordingly or an alternative is received.
4. Assists in the preparation, facilitation, and delivery of appropriate training in the use of application systems.
5. Produces user guides/help documentation for applications developed.
6. Collaborate with various Managers and other IT personnel to improve existing processes, increase automation and meet strategic goals.
7. Support daily operations and monitoring of multiple databases, user accounts, file permissions, and other systems according to standard operating procedures.
8. Adheres to IT policies and operational procedures.
9. Assists in the review and make recommendations for changes to IT policies and operations.
10. Identify and recommends capacity development opportunities for professional growth;
11. Prepares and submits performance and other reports as required.
12. Support and maintenance of the core banking applications
13. Perform core banking system configuration, parameterization, version upgrades, and maintenance
14. Assist with ongoing I.T. projects
15. Provide support for the testing of new and existing software applications
16. Troubleshooting a complex transactional application system based on MS SQL
17. Investigate problems and other requests regarding the core banking platform and recommend appropriate actions to be taken.
18. Design, implement and maintain functional reports in MS Access (Relativity), Reporting Services
19. Monitor’s production system notifications and act accordingly to resolve urgent problems
Apply Now!
Want to join our team? Click here to apply now!