APPLICATION

1. Conducts analysis and documenting user requirement specification for application software.

2. Consult with users to gain understanding of needed changes or modifications of existing programs. Resolves issues of program intent, data input, output requirements, and inclusion of internal checks and controls.

3. Liaise with software providers to ensure changes requests are communicated in a timely manner; and that same is corrected accordingly or an alternative is received.

4. Assists in the preparation, facilitation and delivery of appropriate training in the use of application systems.

5. Produces user guides/help documentation for applications developed.

6. Collaborate with various Managers and other IT personnel to improve existing processes, increase automation and meet strategic goals.

7. Support daily operations and monitoring of multiple databases, user accounts, file permissions and other systems according to standard operating procedures.

8. Adheres to IT policies and operational procedures.

9. Assists in the review and make recommendations for changes to IT policies and operations.

10. Identify and recommends capacity development opportunities for professional growth;

11. Prepares and submits performance and other reports as required.

12. Continued review of users access levels to ensure compliance

13. Configure user “EMAIL” settings to meet the requirements of the data protection act in all applicable jurisdiction.

14. Continuous monitoring of all ITC systems, to identify and fix vulnerabilities that may arise from upgrades or updates and also to conduct frequent audits to ensure compliance and address potential issues proactively.

15. Support and maintenance of the core banking applications

16. Perform core banking system configuration, parameterization, version upgrades and maintenance

17. Support the ongoing projects

18. Provide support for the testing of new and existing software applications

19. Participate in the process of integrating and releasing new application/software functionality, ensuring all service acceptance and operational deliverables have been successfully developed and agreed prior to handover, through the formal change management processes

20. Troubleshooting a complex transactional application system based on MS SQL

21. Investigate problems and other requests regarding core banking platform and determine appropriate actions to take

22. Design, implement and maintain functional reports in MS Access (Relativity), Reporting Services

23. Manage requests for IT application/system access, ensuring full compliance to agreed security policies and procedures

24. Monitors production system notifications and act accordingly to resolve urgent problems

DATA

1) Educating the company and employees on important data compliance requirements.

2) Training staff involved in data processing.

3) Conducting system audits to ensure data compliance and address potential issues proactively.

4) Monitoring performance and providing advice on the impact of data protection efforts.

5) Monitoring, in an independent manner, Gateway’s compliance with the provisions of the Data Protection Act.